Order Support

What is an order lead time of Chang Xin lighting manufacturer company?

It depends on the time of order placed and different products. Usually, the lead time of general Christmas light is 30 days approx., but if it is in peak season, and will be more than 45 days. It fluctuated in different products and the season.

Why does the lead time have long?

As an export-oriented enterprise, there are not inventories, often we according to order to produce products.
After confirming the order and then prepare all raw material and start producing, arrange Packing, label, and delivery, etc.

What is an order price term?

We generally quote FOB Ningbo price for our customer if without requirements; however, CIF is also our often used.
It is according to your requirements.

Do you accept small trial order?

Sure, small order we accept. Along with online store rapid developing, more and more small orders with high frequency that would be welcome.

What is the MOQ of the order?

To support our customers’ business, we can accept small MOQ depends on different products.
Such as rope motif lights’ flexible MOQ is 50-piece/color/design.
H2m –H5m artificial LED tree lights’ MOQ is 2-pieces/color/design.
Most of the lights’ MOQ is from 100 pieces to 300 pieces/color/design.
For more details, please contact us directly.

How to find the products that I want?

· Refer to the E-catalogue Christmas lights manufacturer of Chang Xin Lighting.
· Visit the product pages of the christmaslightsmfg.com website.
· Send email directly with your requirements on-site, it is easy and fast.

Do these products have any certificates?

Mainly products are with EMC/CE/ROHS/GS certificates.
Lower voltages’ products are with CE/ROHS/GS/EMC/SAA/ETL/UL certificates.
Two wires LED rope lights are with ETL/CE/GS certificates.
The commercial string cable has an IP65 test report.

I’d like to OEM/ODM service, how to start it?

Sure, there is an OEM/ODM service.
OEM service should provide official authorization before manufacturing.
We have our design team with professional skills and strong technical.

How can you ensure your products’ quality?

We strive to provide quality products. Our products have not only relevant certifications but also willing to support PLI for the order in need.

What about the delivery method?

Often most order delivery by sea or train, some small or urgency order can be by air. It is according to the customer’s request.

Could you offer a sample before the order?

Sure, we could make samples according to customers’ request.

What about sample lead time?

It depends on different products, and from 3-7 working days approx.

What kind of payment terms can I use?

T/T for above 500USD, PayPal, West Union for under 500USD,  L/C is for large orders.

What kind of the Packing of order?

There is a white box, color box, or OPP bag for inner package, and show box optional.
Outer with an export carton or mail-order box that depends on your needs.
It can customize according to your request.

How to start a business with you?

There are easy steps to place an order from Taizhou Chang Xin lighting company.
Send us an email with the products you requested,
Discuss the details and confirm your order.
We will prepare the production after deposit payments were confirmed.
When you finish the goods and inform you and then we arrange to ship.
We will follow it and keep after-sales service in the future.
No matter how you are a distributor, wholesaler, importer, or trader, we are willing to service for you!

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